On Thursday, Richard had a robust meeting in Parliament with Govia Thameslink Railway’s Chief Operating Officer, John Whitehurst, to demand answers about the appalling service on the Peterborough Line.
Richard Fuller MP said:
With only two trains per hour, this is a unique commuter route. That means every cancellation or serious delay wipes out a significant portion of the service – leaving passengers who use Sandy and Biggleswade railway stations in my constituency with no alternative and no way to reliably get to where they need to be. Customers deserve a basic level of service. It’s critical that GTR understands how vulnerable this line is to disruption and why urgent action is needed.
For a number of years I have held meetings with GTR where excuses have been delivered and promises made and yet here we are with reliability as bad as it's ever been.
I am grateful to the many commuters who have kept me informed of the sheer scale of cancellations. This summer has been particularly poor, and I pointed out that previous promises of improvement simply have not materialised. I made it clear this level of service is unacceptable. Passengers deserve better and I will keep holding GTR to account. Mr. Whitehurst has promised to review the situation and come back to me. I will be following up.
